Problem with Detection setting on Indoor Camera V1

Cameras
1

Since installing the latest firmware the area of Motion Detection that appeared at the bottom of the page when you went to a cameras Detection setting does not appear. I do get the ability to adjust the distance and sound but no picture shows.

2

Wyze may be beginning to faze out wyze cam v1.

3

That’s terrible! I have 3 of them. Those of us that backed them from the beginning are going to be left behind, not nice.

4

Wyze is still supporting the v1 so I would definitely contact support about the issue and submit logs.

WYZE Support

Live support is available:

+1-206-339-9646

Monday - Friday 5 am - 6 pm PT

Saturday 8 am - 4 pm PT

I do not believe they are actively phasing it out, they are still supporting it, they have just reached the limits of what the camera is capable of.

5

I did just that this morning, thanks!!

Craig

6

I also can no longer adjust any of the detection settings on my V1 camera’s (3 of them). My V2’s (8 of them ) are fine. I tried resetting all the V1’s and get the same results, just a spinning icon while it try’s to connect. I have contacted support and they assigned a ticket for Development to investigate. Others on Reddit are experiencing the same.

7

I sent my open ticket in again asking for an update and have not heard anything yet.

Thanks,
Craig

8

I sent my open ticket in again asking for an update and have not heard anything yet

Thanks,
Craig

9

But if they were already supporting motion zones in the first place, it would seem like they are slowly diminishing the capability of the v1.

10

I agree.

Thanks,
Craig

11

I’m having the same problem with three V1 cameras, while seven V2 cameras are working fine. Seems like an obvious software problem affecting V1 cameras only. I realize V1 cameras are not Wyze’s most important priority but there are thousands of them still in service and no statements from Wyze about dropping support for them. This is a basic, fundamental capability for the camera and it sure would be great if Wyze would step up and fix it.

12

Last I heard from them was that it would be considered for an upcoming firmware upgrade. When that will be is unknown.