I’m having a problem with my camera
In order for the community, and Wyze, to assist you better, please always provide all of the following.
- Phone/tablet type and OS version on phone/tablet
- Wyze app version (instructions here)
- Firmware version installed on Wyze device ( Device settings (gear icon top-right) -> Device Info -> Installed firmware version)
- Details about the issue with the camera
Keep in mind that this forum is primarily a user to user community. If you don’t get a helpful reply here, please file a Support Request. You can also submit a request from within the Wyze app by going to Account > Help & Feedback > Submit a Log. This method will allow you to send an app log for diagnosis as well as report your issue. (Note that if you are using a beta version of the app, the log will be sent to the dev team rather than Wyze Support and will not generate a support request.)