I’m Jimmy from Wyze and I’m back to let you know how progress is going on your preordered items. Let’s get into it! 🏃🏽♂️
Preorders happen a while before shipments start, so don’t forget that you’ve gotta let us know if you’ve moved since you placed your order!
- Think we’ve got out-of-date information? Contact our support team ASAP ! I’m sure the person that moved in your old place would appreciate the gift, but that’s not what you’re payin’ for.
The dates that you see in these emails are estimates for when devices will start to ship .
- I’ll do my best to get as specific as possible once devices start shipping so you have an idea when your specific order will ship. We’re working on changes behind the scenes to make this experience more personalized in the future.
- After shipping, our partners will work on getting your package to you. Please give about 4-14 business days for your new device(s) to complete their journey.
Not in the contiguous US? If you’re in Hawaii, Alaska, or Puerto Rico, it could take up to 2-4 weeks to get your package to you.
Wanna hang out with other Wyze fans? Our communities are a great place to see what’s possible with your Wyze gear (or if you want to stare longingly at photos of products you haven’t received yet). We love new faces, so feel free to join us!
…Now on to the good stuff!
…Not interested in the nitty gritty?
Here’s a quick look at the changes this week.
A small portion of Wyze Cordless Vacuum accessory orders failed to ship last week. We will be reshipping these by Friday.
Wyze Light Strip (16.4ft) orders have started and finished shipping already! We still plan for 32.8ft orders to start shipping next month.
Wyze Video Doorbell Pro orders are now included in our weekly emails, with an expected ship date in early December.
I get it, you’re probably hearing a ton about seaports right now. Us too - the time it takes for any company to receive and process imports that arrive via the ocean has increased dramatically and is now reaching historic highs.
Since this process isn’t controlled by Wyze or the partners that we work directly with, it’s super difficult for us to create accurate estimates until the inventory clears through the port. Sometimes this takes over two months! For now, our only option is to push estimates out a ways to hopefully leave enough time for the employees at the port to process our shipments, and in some cases where we really aren’t sure how long processing will take we may have to abstain from projecting a date for a short period of time. We’ll continue to track this and adjust as needed.
Please keep the hard-working folks at the seaports in your thoughts and bear with us – as always you can expect open and honest communication from me every week along the way.
Orders from May 25th - May 26th
Orders from May 27th - June 1st
Awaiting additional inventory.
Hoping to finish shipping by 10/30 .
We’ve got through another large round of Wyze Night Light inventory! We’re waiting on our final batch to make its way to our warehouse and then we’ll be able to ship the last of our outstanding orders - we’re hoping to do so before the end of this month , ports permitting.
I know it’s been a while, but thank you so much for all of your patience! We’re excited to light up your life in the next few weeks.
HARDWARE: 100% SHIPPED
Foldable Vacuum Tube
Mini Motorized Brush Tool
Last few orders ship by 10/22.
A labeling issue in our partner warehouse has caused the last few accessory shipments that include Battery Packs to fail to ship. These delayed orders will finish shipping by this Friday, 10/22 , and then we’re done!
I know it’s been quite the journey, so thank you all so much for your patience throughout this process. Now, let’s declare war against those dust bunnies that have been gathering around during our WFH!
16.4FT: 100% SHIPPED
All outstanding orders for the 16.4ft model have shipped.
Shipping for 32.8ft is estimated to begin in November .
Surprise! We’re already done shipping all of the orders for Wyze Light Strip’s 16.4ft model , thanks to the hard work of our Supply Chain team.
Orders for the longer 32.8ft model should begin to ship in the next few weeks when the inventory makes its way out of the port. More to come soon!
16.4FT: 0% SHIPPED
Shipping is estimated to begin in November .
Wyze Light Strip Pro orders are still planned to start shipping next month! Thanks so much for your patience.
Shipping is estimated to begin in early December .
Wyze Scale S is Wyze’s latest product! It’s got almost all of the features you know and love from Wyze Scale at a lower price. Learn more by clicking the button above, and compare between the two by clicking the comparison button at the top.
Shipping is planned to start in early December.
… Just in time for your New Year’s resolution.
Shipping is estimated to begin in early December .
I’m stoked to announce that our first Pro product is here - meet Wyze Video Doorbell Pro! Tons of you told us in the communities that you were holding out for a wireless doorbell, and I think we nailed it.
You can go wired or wireless with 6-month battery life on this new doorbell, and don’t even get me started on the picture - it’s got an amazing ultrawide view with the highest video quality of any of our cameras thus far. It even has pre-roll support, which means it captures a few seconds before motion is detected when hardwired to make sure you don’t miss the beginning of whatever’s goin’ on.
… Long story long, it’s a real crowd pleaser at a great price (disclaimer: Wyze bought me lunch once), and we’re still taking preorders!
Shipping starts in late November to early December , so don’t wait if you wanna be one of the first to get it!
Thanks for hanging with me for another round of updates! I’ll be back with more next Wednesday.
See ya around, friends!
—Jimmy from Wyze