I’m Jimmy from Wyze and I’m back to let you know how progress is going on your preordered items. Let’s get into it! 🏃🏽♂️
Preorders happen a while before shipments start, so don’t forget that you’ve gotta let us know if you’ve moved since you placed your order!
- Think we’ve got out-of-date information? Contact our support team ASAP ! I’m sure the person that moved in your old place would appreciate the gift, but that’s not what you’re payin’ for.
The dates that you see in these emails are estimates for when devices will start to ship .
- I’ll do my best to get as specific as possible once devices start shipping so you have an idea when your specific order will ship. We’re working on changes behind the scenes to make this experience more personalized in the future.
- After shipping, our partners will work on getting your package to you. Please give about 4-14 business days for your new device(s) to complete their journey.
Not in the contiguous US? If you’re in Hawaii, Alaska, or Puerto Rico, it could take up to 2-4 weeks to get your package to you.
Wanna hang out with other Wyze fans? Our communities are a great place to see what’s possible with your Wyze gear (or if you want to stare longingly at photos of products you haven’t received yet). We love new faces, so feel free to join us!
…Now on to the good stuff!
…Not interested in the nitty gritty?
Here’s a quick look at the changes this week.
Wyze Light Strip orders are expected to ship later this month. We unfortunately don’t believe we will be able to meet the 10/8 estimate from last week due to seaport delays.
Wyze Light Strip Pro orders are now expected to ship in November due to seaport delays.
Wyze Night Light’s next round of inventory has started shipping, putting us two days ahead of schedule.
Wyze Leak Sensor orders, including promotional orders, should finish shipping by 10/13.
Wyze Scale S orders are now included in our weekly emails, with an expected ship date in December.
I get it, you’re probably hearing a ton about seaports right now. Us too - the time it takes for any company to receive and process imports that arrive via the ocean has increased dramatically and is now reaching historic highs.
Since this process isn’t controlled by Wyze or the partners that we work directly with, it’s super difficult for us to create accurate estimates until the inventory clears through the port. Sometimes this takes over two months! For now, our only option is to push estimates out a ways to hopefully leave enough time for the employees at the port to process our shipments, and in some cases where we really aren’t sure how long processing will take we may have to abstain from projecting a date for a short period of time. We’ll continue to track this and adjust as needed.
Please keep the hard-working folks at the seaports in your thoughts and bear with us – as always you can expect open and honest communication from me every week along the way.
Orders from May 25th
Orders after May 25th
Should start shipping by 10/18 .
It’s looking like we’ll finally be able to ship the rest of the Wyze Night Lights sometime this month! The next round of inventory started shipping earlier today.
We’re still working through launch day preorders with the inventory on hand. Our final round of Wyze Night Lights should able to start shipping by 10/18 and it’ll will carry us through to the shipping finish line.
I know it’s been a while, but thank you so much for all of your patience! We’re excited to light up your life in the next few weeks.
HARDWARE: 95% SHIPPED
All remaining orders (July 26th - July 30th)
Should ship by 10/11.
Should finish shipping by 10/15.
Foldable Vacuum Tube
Starts shipping early October.
Mini Motorized Brush Tool
Starts shipping early October.
Starts shipping early October.
There was a one-day slip transporting our last shipment needed to get through our preorders. We’ll be completely done shipping vacuum hardware by 10/11 , one business day later than our previous estimate.
Accessories are still a work in progress. We’ve been splitting HEPA Filters into separate packages as these have cleared the seaport earlier than the other accessories; they should finish shipping by 10/15.
Foldable Vacuum Tubes, Battery Packs, and Mini Motorized Brush Tools are still expected to start shipping in the first half of October. If I had to make an educated guess, it’s looking like the second week or so.
Thanks so much for your patience, and it’s been so awesome to see you folks so excited about how much this product sucks. In a good way. Because it’s a vacuum and that’s what good vacuums do.
Orders through October 5th
Outstanding orders will ship in 1-3 business days.
Orders just closed and we’re shipping the last few orders as we speak! This will be the last update that includes Wyze Sense Climate Sensors since we’re done shipping.
We’re totally stoked that so many of you are enjoying making your Wyze Home Monitoring Systems a little smarter.
Promotional orders for Single Leak Sensor + Single Probe
Should ship by 10/13.
Non-promotional orders through October 5th
Shipping is complete!
Orders just closed! We’ve shipped our way through the last of the non-promotional orders.
We’re now shipping through the promotional single-pack leak sensors and expect to finish by the middle of next week.
Shipping is estimated to begin later this month .
Wyze Light Strip orders are now planned to start shipping later this month due to increased delays at the seaport.
Orders for the shorter 16.4ft will be able to start being fulfilled first, while orders for the longer 32.8ft may begin shipping later. Thanks for your patience!
Shipping is estimated to begin in November .
Shipping is now planned to start in November due to increased delays at the seaport. Thanks so much for your patience.
Shipping is estimated to begin in early December .
Wyze Scale S is Wyze’s latest product! It’s got almost all of the features you know and love from Wyze Scale at a lower price. Learn more by clicking the button above, and compare between the two by clicking the comparison button at the top.
Shipping is planned to start in early December.
… Just in time for your New Year’s resolution.
Thanks for hanging with me for another round of updates! I’ll be back with more next Wednesday.
See ya around, friends!
—Jimmy from Wyze