Power out during firmware update, now Wyze Cam Pan doesn't respond

Power & Lighting
1

The power was cut during a firmware update and now I can’t connect to the Wyze Cam Pan.

When I power cycle it, it just goes to a solid yellow light.

I tried to factory reset it by holding down the setup key for 10 or 20 seconds, but nothing seems to happen, just a solid yellow light.

I tried to manually update the firmware, when I do that the light seems to go to both solid yellow and blue at the same time.

Help! What else can I try?

Thank you!

2

When you say manually update the firmware, did you follow the instructions here:

https://support.wyzecam.com/hc/en-us/articles/360009490871-Camera-firmware-flashing-instructions

3

Yes, thank you. I did that exact process. I even tried with the last two firmware versions.

4

Time to file a support request, I’m afraid. Click the Account > Help & Feedback link in the app.

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