At the beginning of the year, I tried ordering some products from Wyze, many of which were on sale. I order the products three times and Wyze’s system failed to process the order. I was in contact with a Wyze representative, and she admitted that it was Wyze’s problem. By the time the issue was fixed the sale was over and the rep said I had to pay the full price if I wanted to process the order.
Obviously not fair but the rep did not see it that way. So, I escalated but to no resolve. I even emailed Yun Zhang a few times and it appears my emails were ignored. This explains why Wyze’s customer service is so bad. If the CEO does not care about customer service one should not expect the rest of the company to care either.
If any knows the names of the board members (or better yet their email addresses) of Wyze, please let me know. The board members should know that even Yun cares little about customers and service.