I’m a big fan of Wyze products. I have cameras, door and motion sensors, plugs, bulbs, bridges, and a robot vacuum (allegedly) on the way. So, I’m not a disgruntled customer.
But you need to stop using FedEx SmartPost, which is easily the worst shipping method you could possibly have chosen. You shoot yourselves in the foot by using SmartPost. I hope you’re saving million$ in using that service, because you’re hurting your reputation in the process.
You shipped my Wyze vacuum on February 19. Today is March 19. No vacuum. A review of the tracking information shows that it arrived at FedEx’s black hole Ellenwood, Georgia location on February 26…and has not moved since. It has been sitting in Georgia for 22 days. I’m happy to provide the tracking number to an admin, if you’d like, to confirm what I’m saying.
Four weeks since shipped, and three weeks and a day sitting in Georgia without moving. This is not a good look for you folks. Just sayin’.