Please make my HMS work

I really love sifting through every product you sell to figure out which of the 73 categories my problem should be submitted under. That’s loads of Fun!

[Mod Note]: Request was moved to this category for better visibility and consistency in grouping similar topics.

You’ve posted 24 times on this subject. Your problem is beyond the ability of the users in this forum to correct. Please call Wyze directly about this issue.

Customer Support

There are many ways to contact Wyze. Their phone number is (206) 339-9646, or you can chat with an agent or create a ticket on the support site.

They’re open for support between 4 am-8 pm PT Monday through Friday, and 8 am-4 pm PT Saturday.

2 Likes

Return it for a REFUND, then by a REAL security system and not a TOY security system.

Check out GeoArm.com

All their systems are actual UL listed security equipment systems, and not junk like the Wyze HMS
Monitoring starts at $8/mo. and there are far more sensors available too compared to the Wyze HMS

This is the starter kit I started with: Resideo Honeywell Home LYNX Touch L7000 Dual-Path WiFi/Cellular AT&T LTE Wireless Security System (Powered by AlarmNet) <— Currently out of Stock
Found it available here though: Honeywell L7000PK10-WIFI-LTE-A Dual Path Security System (AT&T LTE, IP) w/ 10 Door/Window Sensors

Best to consult with them for free as to your needs, All their systems a true UL listed security equipment so you will not have the issues you are experiencing with the Wyze HMS.

I added more to it over time and have a total of 74 sensors on it now, you can add Z-Wave Home automation to it also which I also did… Ademco (Honeywell) has a large variety of sensors and that is why I went with that brand.

If you think anyone posts here because they enjoy it, you’re wrong. Its this or an automated chat feature that does nothing. Thanks

Nope, there’s also over the phone support, which @Newshound provided info on above. I’ve had good luck with over the phone support and recommended giving it a try if the chat is not working for you.

3 Likes

Higher than expected phone volume to their center. Imagine that? But nice enough to direct me to a known issues article. Nothing on the specific issue with HMS.

You will need to stay on the line. They always say there is higher than normal call volume. Most support centers do.

As for no article, this has not been a commonplace failure, so that is not a surprise.

Please also keep in mind

Yes I saw that and that’s understandable