Return it for a REFUND, then by a REAL security system and not a TOY security system.
Check out GeoArm.com
All their systems are actual UL listed security equipment systems, and not junk like the Wyze HMS
Monitoring starts at $8/mo. and there are far more sensors available too compared to the Wyze HMS
This is the starter kit I started with: Resideo Honeywell Home LYNX Touch L7000 Dual-Path WiFi/Cellular AT&T LTE Wireless Security System (Powered by AlarmNet) <— Currently out of Stock
Found it available here though: Honeywell L7000PK10-WIFI-LTE-A Dual Path Security System (AT&T LTE, IP) w/ 10 Door/Window Sensors
Best to consult with them for free as to your needs, All their systems a true UL listed security equipment so you will not have the issues you are experiencing with the Wyze HMS.
I added more to it over time and have a total of 74 sensors on it now, you can add Z-Wave Home automation to it also which I also did… Ademco (Honeywell) has a large variety of sensors and that is why I went with that brand.