Playback skipping


#1

When watching video in playback mode, the recording skips parts and video is missing. I’ve checked videos on 2 different cameras and it happens on both. The time on bottom right jump about a minute sometimes and misses sections I wanted to see. I re-reformatted cards and reset everything.


#2

Hello @Bigtree, do you have the same microSD Card inside both of the cameras, if so what brand and class/speed are they? I also recommend that you go into the camera device settings > advance settings > then hit “sync” at the bottom of the page.


#3

They are the same cards I bought them from you. I’ll try syncing them.

Thank you,

Brian


#4

Okay great, let me know how it goes.


#5

Do you have local recording set to Continuous or Event Only? In Event Only, any one minute segment (mm:00 to mm:59) that does not have motion detected will not be saved.


#6

Its continuous


#7

Is this happening at the hh:mm:00-hh:mm:07 sections of the Playback? IOW, is it at the start of each minute? In the first seven or so seconds?


#8

It does happen at the top of the minute


#9

I think this is a known issue, although we don’t have a public facing known bug list. Maybe @WyzeGwendolyn can confirm this one is on the list? It happens on my playback videos also.


#10

We’ve definitely run into this before though I thought that this had been resolved a while back.

@OverWatch and @Bigtree, could you please tell me your firmware and app versions? Have either of you sent in logs for this?


#11

Version is v2.0.26

And firmware states it’s up to date.

4.9.3.64

I have not sent logs. I’m not sure how if requested.

Thank you


#12

You’re welcome! I sent in a bug report for you with a link to this conversation. :slight_smile:


#13

iOS 12.1.4, App v 2.0.21, firmware v.4.9.3.64 on WyzeCam2 (5cams).


#14

Thanks, OverWatch!


#15

I can also confirm this is happening. Furthermore, when the files are retrieved from the card, there seems to be an anomaly at the end of the minute. This may be causing the issue. I have submitted this bug report directly.


#16

I have the same issues too.


#17

It seems to be some video frames got dropped in the video. That caused video was played faster than audio. I am checking with our devs and asked why? Thanks!