Playback microSD footage on shared camera

support

#1

It appears that I can only payback microSD footage on a camera if it is set up on my account, but not if it is a camera shared with me. Is that correct?


#2

That is correct. See the video here:

https://www.wyzecam.com/how-can-i-share-wyzecam-with-other-users-pan/

“Shared users don’t have access to features that use the microSD card.”

Future software updates will provide more detailed control over features available to shared users. I do not know if that includes access to the microSD card, nor has timing of the release of these features been announced.


#3

This is very disappointing. We share our cameras in our family, and we all need access to the SD playback.


#4

The simple solution is to log the family member’s Wyze app into the “master” account rather than have a separate account. It is allowed to have multiple devices logged into the same account and even accessing the same camera at one time.


#5

Yes, but this is not ideal for many reasons, the top being that I personally have access to cameras at my grandmothers house, which we use to make sure she hasn’t fallen. I don’t want to give that access to my husband. My grandmother would be incredibly uncomfortable with that, for obvious reasons, and I’m not interested in violating her privacy.


#6

At this time, the only solution for that situation for that is to attach cameras to different Wyze accounts and log in and out of the app for each group. Other than that, I’m afraid you’ll have to be patient and wait for the implementation of shared user permissions, which is coming sometime down the road (but I don’t know when).


#7

RickO, my neighbor just stopped me at the curb and this “signing into the same account” came up. She has a Wyze camera and the app is installed on her husband’s phone. Is there a link to instructions I could send her or is it just a matter of her installing the app and signing in? Will that initiate the push notices to her phone also?


#8

Yes, she just has to install the app and sign in with her husbands account. She will then be able to view SD card footage. She will also get push notifications for any cameras that have them enabled. Also whichever of them mute notifications app-wide will apply to the other.

If notifications remain activated on Wyze’s end (in the app), each of them could still mute notifications using their phone OS’s notification settings for the app. At least I know this is possible in iPhones Settings App. I would assume it would be similar for Android.