Hey all. I’m trying to figure out if this is a bug on my cameras, the whole app, or if maybe I’m just doing something wrong! Playback has been virtually useless to me since I set up my first cam about 2 months ago.
I have 4 V3 cameras. Each of them has a 16 or 36 gig SD Card installed. Each is set to record 24/7 along with select motion or sound detection. I have them all shared with one person. I was in beta for a short time, but it was so very buggy that I chose to leave. It was too big of a safety risk for my situation. I feel as if my cameras have not functioned as well ever since.
I have a laptop and could possibly view playback on it, but I have not tried yet.
I have been trying to access the playback feature to watch more than the breif clips motion detection picks up…since I installed the cameras!
I can switch to playback from the live stream, but the playback feature does not seem to want to play the time I select. It tends to play the most recent event.
I figured out how to pinch and pull the time bar to select more exact times, but it just does not like to select the time I select. It just plays whatever it desires I guess? I have also had an issue where the digital time stamp on the playback video does not match the video at all. For example, when playing an event, the time of the event will lapse on the time stamp, but the event has not yet happened when it definitely should have. I have waited as long as 10 minutes PAST the event time for the event to occur so I can see what all happened.
Also also (lol); I see a time counter pop up on the screen when I am sliding the time bar. This NEVER syncs with the time bar OR with the digital time stamp. In fact, usually I have three different times going…the most recent event in the digital time stamp, the time on the time bar, and the time on the counter thing.
Zooming the video during playback is simply not possible. The time resets to the last event every single time I pinch to zoom.
As well, the sound is ALWAYS off-time, as if maybe the sound is playing from the start of the recording in real-time, and the video has a 20+ second delay (my live stream has a 20+ second delay I am accepting as “normal function”)?
Is there maybe an instruction section on the playback feature so I can rule human bumbling out as the possible issue? I’m under the impression that I just pinch/pull zoom the time bar, then click the desired time and hit play. I’m clueless on fast forward or rewind features as I can not even get THIS first part to work.
I really super duper NEED these cameras to work properly for my safety. Thank you all in advance!
Ps: I am going to try uninstalling and reinstalling the software today and resetting all of the hardware to see if that helps. I will update if it does.