Playback “backward” and “forward” buttons that malfunction

FullOfBeans · March 28, 2022, 1:57am

My app’s “backward” button reverses playback by 54 seconds on each press and the “forward” REVERSES the playback by 8 seconds with each press.

I’ve begun to suspect there may be some passive-aggressive intentions behind the firmware and software design. Or this company may actually be a cover for some university or government study ala “The Stanford Experiment”. XD

[Mod Note]: Your post was moved to create this new topic as your subject matter is a departure from the original #wishlist topic. Please avoid diverting a topic by changing it midstream. Your request was moved to this category since it involves a bug and not a request for a new product or service enhancement by Wyze.

FullOfBeans · March 28, 2022, 11:58am

Ok. Thanks @Seapup.

K6CCC · March 28, 2022, 2:01pm

Confirm where you are seeing that. Working fine for me on V2, V3, and Pan cameras. Tried both on my Android and my #$%^&* iPhone.

FullOfBeans · March 28, 2022, 4:33pm

Your command is my wish.

K6CCC · March 28, 2022, 5:17pm

Hmmm, what camera type and firmware, and what app version?

FullOfBeans · March 28, 2022, 5:18pm

Cam is v3. Firmware and app versions are the most recent.

K6CCC · March 28, 2022, 5:19pm

Most recent beta or production versions?

FullOfBeans · March 28, 2022, 5:53pm

I don’t know what if anything I purchased is in beta, but here are the version numbers.

FullOfBeans · March 28, 2022, 5:58pm

There’s an additional spotlight attached to the front porch cam that the app refuses to recognize. And I’m not gonna install any more of the equipment I purchased that’s still sitting in boxes for the moment until I decide how much pain I’m willing to tolerate.

Noopur · March 29, 2022, 12:17am

HI @FullOfBeans

Sorry for the inconvenience.

Could you please submit a log under Wyze Support and send me the log id for this.

FullOfBeans · March 29, 2022, 12:46am

Hi Noopur,

Can you please point me to instructions on how to do what you are requesting of me?

Jamie

Noopur · March 29, 2022, 1:45am

Here are the steps:

Reproduce the issue 2-3 times
Go under Account/Wyze Support/Submit a Log/Wyze Cam V3/Micro SD Card Performance
Add some details and Submit
A number will be generated which is Log Id.

Send me the Log Id and I can look into the logs.

FullOfBeans · March 29, 2022, 3:01am

Log id: 521035

Noopur · March 29, 2022, 4:55am

Thanks. I will keep you posted on what we find.

mwark · March 14, 2023, 8:50am

Did you ever find a solution to your backward/forward issue? I have the same problem.