Person Detection Update: A New Experiment for Premium Features

As it has been proven, unhappy customers spread info many times more than happy customers. I know I tell everyone that will listen how unsatisfied I am with wyze. Since I’m disable amd don’t work, it has been my entertainment to bust wyzes balls on all the issues. I get it, cheap equipment what would one expect blah blah blah. I only expect the product to so what it was advertised to do. Anything more is icing on the cake. But going back to v2 and up to the newest product there are so many examples of customer complaints on every product that release and many not ever addressed let alone fixed. So to clarify, not my sole entertainment, I just pop back int[ the forum when I get some notification of new stupid products wyze is wasting time on instead of fixing older products. I mean come on, who needs an internet connected scale? Or another version of an outdoor multi plug? Just sayin. And customer wyze people, save your attacts, I skip right over them. Thanks all for allowing me my fun. Cheers and God bless.

I am confused about this. I signed up for the legacy person detection name your price thing before they shut it down and so did my parents. I gave some of my Wyze cams to my parents and when I registered my old cams to their Wyze account it forced me to sign up for the free two week trial of Cam Plus. How do I put the old but newly re registered cams that are now on my parents Wyze account back on the legacy person detection? Or is it not possible? Thanks.

When the Cam Plus trial ends the cameras should be available on the old PD.
Are you sure they aren’t still listed?

Thanks for replying. Could you elaborate on what you mean by, “they” and listed where or on what? Appreciate your help, this is strange new waters for me with Wyze.

You can’t. Legacy person detection (like other services) is tied to your account. You could of course leave them up on your account and share the account with them.

My mom misses person detection, she has her own account. I’m legacy and barely use person detection (I have my own account). I’m more interested in buying cam plus for the new features and use them with my camera.

I believe I can change my “legacy” cam to any other cam I want, so here’s my question:
Would it be possible to add my parent’s wyze cam to my account (even if it’s on another wifi), add it to legacy person detection and share the camera with them? Will they be able to see person events only and be notified?

Thanks in advance!

Not sure, personally. It actually sounds as if you should just trade accounts. You can change the e-mail address associated with an account, or at least that’s what I’ve read.

Hmmm…I hope not. Both accounts have legacy person detection. It has been my understanding from the beginning that the old legacy person detection is tied to the account not devices so I think it might work but I will either have to unassign the Cam Plus free trial or wait for it to end before I can use the legacy person detection,I believe…still not 100% sure. I might have to reach out to Wyze tech support if I cannot get it working,

Oh hold on, sorry, that changes everything. I thought she didn’t have PD. When you reset a V2 or Pan Cam and add it to her account it should just work with PD as usual… Yeah the CamPlus trial is just getting in the way.

“They” is in reference to your cameras. In the app under Account > Services > Person Detection (Pilot). Are your cameras listed there?
I have reset cameras and was forced into the Cam Plus trial. The cameras are currently under the old Person Detection. I can’t remember if they remained in PD during the Cam Plus trial or not.

As long as the account has been signed up for the legacy PD you can add as many V2 and Pan cams as you like.

Thanks for replying. I can see “Person Detection (Pilot)” but the cameras that I just added are not listed in that section. However, there is now the “CAM Plus” section where the old but newly re registered cameras are listed and yes they are in that section. If I unassign the re re registered cameras from the “CAM Plus” section are they just going to suddenly be listed/appear in the “Person Detection (Pilot)” section?

I’m getting absolutely no Person Detection on my Cams Plus cameras. It was fine up until a couple of weeks ago, and now, nothing.

One camera isn’t even getting any detections, whereas before I had a 75+ a day.

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Just realized it’s broken for me too. Haven’t had an announcement in days.


I just checked mine and actually have had a few person detections today. Have you tried restarting the camera from inside the app.

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No because I scheduled nightly restarts the last time this happened. I can certainly pull the plug to see if that helps but I’m curious how widespread this is. The fact that my person detections are no longer labeled as anything but “Motion” is also concerning…


Most of my AI detections have been vehicle today but I do have a few person

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I forget how long it takes. Not sure if it’s immediately or not. All I know is that I have had the Cam Plus trial on at least two cameras and all are in the Person Detection list now.

It does no harm to at least try removing one from Cam Plus.
Cam Plus isn’t linked to a particular camera. You have two trials. You can assingn them to any two cameras or none at all.

Just fyi, you can skip/opt out of the cam plus trial thing by hitting the back button on your phone when it pops up instead of agreeing to it.

That may be new. Until not too long ago the only way to avoid it was to force close the app.

Definitely issues - not sure if it is related to recent production app released. I’ve had multiple “sound” events today on a cam that has cam plus and only AI toggled (wind noise the cam picked up) yet the pizza man didn’t exist tonight and Alexa has stopped announcing on 3 cams that had routines working previously. Why does this always happen on weekends…:frowning:

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