My V2 and Pan both insisted the small grey squirrels we have are people. And the large bush 35 feet away is also apparently a well camouflaged person but PD saw right through that and identified the person.
Odd isn’t it… I have similar issues… It is very peculiar to say the least…
It would be interesting if we were able to get a better understanding of the algorithm used that Wyze uses in PD… And what factors goes into determining what is a person (regardless of whether its an adult or a child…)
For me, people can be moving trees branches, shadow movement from passing headlights or cats. This is all 20 to 30 ft away from my window. If it weren’t for cmc in cam plus, I’d opt out of PD because of all the false alarms.
We may be over simplifying the technology behind PD… But yikes… Their algorithm could definitely use more research and development…
Curious. I have a steady stream of squirrels, accounting for many motion detections. And yet I’ve never gotten a false person detection on one. Could be because my cameras still have Xnor firmware but I don’t think that’s how it works anymore. (My cameras are mounted high above a doorway pointed down.)
6 posts were split to a new topic: PanCam SD Recording
I like my cameras but I don’t think the left hand of the company knows what the right hand is doing. Received an e-mail saying that I missed the sign up period for the person detection feature (which I did), so I went to the sign up page and it said I was already signed up. Technology screw ups happening everywhere these days. Must be rocket science. Really like the cameras!
You and Wyze both say missed the signup but the web site says you didn’t?
Who do you trust?
Okay thanks! And I guess the invoice section is where we see the past/current amount paying then.
Cameras on Cam Plus won’t show up on that list though
I received an email in July that they were considering changing your model, but us original Wyze customers who bought under pretenses of 0/mo. wouldn’t be impacted. Nothing at that time was aid about an “Opt In” email. I don’t monitor that email regularly, my fault, but don’t find it good customer service to change your model, tell someone they aren’t impacted because that wasn’t the original terms when purchased, and then take it away after sending a negative consent Opt-In email. Again, my fault for not monitoring, but still not a good look. I might actually consider paying if this wasn’t my experience and like others said the service actually worked better. I have multiple cameras, bulbs, outlets, and was considering more of their products. They just lost a customer for life and I for sure wont be telling any more about them. Way to go Wyze…You sold out, good luck with your future
They said they would be flexible. You can contact support and tell them you missed the deadline and they might allow you into the “experiment”.
Thanks, I tried that and it didn’t work. They said unfortunately nothing they can do. I acknowledge I missed it and was my fault so it is what it is. The end result is the same though, I’ll speak with my wallet. No doorbell, no lock in my future now!
Sorry to hear that.
I really doubt Wyze support was ever told about this paragraph. Wyze doesn’t seem to have the best communication process.
You may be right. It seems that everyone who asked for leniency was denied. Meanwhile some got through who weren’t entitled.
Angus !!! How dare you question their communications, two cans and a string have always worked …sorta
I believe that their commitment to honor their commitment to provide PD at no cost, and the subsequent scramble to increase margins due to accountability to their new investors, has resulted in asking to have their user base cover their operating expenses. and trying to justify their wish to now develop a monthly stipend from all that bought the product SPECIFICALLY because the price did NOT include a monthly income stream for their overlords (if you’ve never dealt with VCs, consider yourself lucky. the immediate and constant drive to hit that valuation…).
Sorry, but to now slam the door on users that didn’t happen to see the spam email…sorry, but honoring your commits is not a negotiation. your company either has honor, or not.
If their founders didn’t understand AWS processing costs, even though the company was founded by Amazon employees (so I’m lead to believe) then shame on them.
If they do not wish to pay for the talent to write edge processed PD, that’s their corporate decision, but it does not allow their shift of the burden to their consumers without blowback from said consumers.
Edit: I made the deadline, but I’m tired of corporate BS.
I’ve been hedging around that assumption and implying the same in many of my posts. Certainly, at the very least, it should call into question their business acumen. One of the things that makes a company stand out is the way they handle their customer service and certainly how they honor published commitments… Not sure they have a good grip on that yet.
I’m going to be irritated if all of you cheapskates get the entire program canceled because you’re too cheap to throw in a couple bucks a month for cloud processing. If you don’t want to pay for it, don’t sign up for it.