I have no ticket number, only the name of the person I spoke with. I have called back and this time I was advised that the subscription displayed on the app
“Person Detection Only w/12-sec Cloud Video Unlimited cameras for free.” CAN be misleading because it is only unlimited for “COMPATIBLE” cams - those being V2 and Pan Cams… therefore not the V3 version as you advised earlier. I voiced my disappointment about getting the misinformation with the first rep. I gave that name to the 2nd rep who was documenting this all on my account and would track it back appropriately to team leaders so the misinformation isn’t given out going forward.
I also was able to find https://wyzelabs.zendesk.com/hc/en-us/articles/360050471372--Name-Your-Price-Person-Detection-FAQ just now. It include this clarification. I wish I had just found it more easily and earlier without bothering to call support or post the question on this forum.
What does “Name Your Price” Person Detection include?
This program includes our original Personal Detection service, which gives you 12-second event videos in your Events tab. It is only available on Wyze Cam v2 and Wyze Cam Pan devices.
Disappointing, but not completely surprising. The rep did say to get correct support answers it’s best to make the phone call to them. Apparently not always.