Password reset not working from android app

I have send almost 30 emails to wyze support each time I get a useless platitude email
basically my android app (and ios) is locked out - I have changed the password on the website for the account but the wyze app forgot password just spins and doe not send a verification code
is there another way - to geta new password for the app - what is the website url for changing (lost password) for the app not the account - wyze support just sends try this try that but they arevnot reading my email nor answering the questions I asked

Welcome to the community, @thomas.mcavoy Here is the link to the URL.

(https://support.wyzecam.com/hc/en-us/articles/360024402052-Account-Password)

(https://forums.wyzecam.com)
My password for the Wyze app and the forum are the same so hopefully you can get your password reset soon. Hang in there. There are plenty of knowledgeable members in the forum to help you with this issue.