Overactive Motion Tracking



I have a pan and tilt camera mounted at ceiling height in my kitchen. When i have it on the motion tracking setting the lense is constantly darting around like it is tracking a moving object. But the object can just be a hand gesture. The motion is so small that i would think the lense wouldn’t have to move at all to track it.
Does anyone know if this is normal or maybe i have a defective camera?


I think the tracking tries to center the motion in the frame. So any motion, unless already dead center, would trigger the tracking. It isn’t very smooth action.


No kidding haha Ignore my bald spot…

I’ve also noticed that it doesn’t pan down very much. Left and right is all over but if you walk below frame it doesn’t move…


i had to roll back the firmware to to fix the motion tracking…


Oh man I am afraid to attempt that one. It is really loud and obnoxious though. Its a bummer that I cant use my favorite function because of that.


is it still bad? i havent updated my firmware since rolling back. i would of hoped they fixed it by now… i just havent had time to update and try it …let me know


Yes, my camera is still having the same issue. I can’t use it in the motion tracking mode because it’s just too loud and it never stops moving. So do you think its a warranty issue? n? Because i do.


If they are in an area with a lot of movement, and motion tracking is turned on, then they will move a lot. I have my Pan monitoring an area that doesn’t have a lot of activity. You could turn motion tracking off, and then move the Pan through the app manually when you need to see a different area.

Too loud is relative. The Pans normally make some noise when rotating, and they have since they were released. But if you are hearing a loud grinding noise from the motor, then that is probably a warranty issue.

Keep in mind that this forum is primarily a user to user community. If you don’t get a helpful reply here, I suggest you file a support request including the log files for more help. You might want to go ahead and submit your ticket now as there is somewhat of a backlog. If you end up getting the issue resolved before support contacts you, then you can always let them know that it’s already resolved.


Alright. I will go ahead and submit a ticket. I don’t think the noise my cam is making is unusual compared to any of my other pans, it is just the fact that it never stops moving. Even when i am sitting motionless watching tv. Dialing back the sensitivity had no effect either.
I have been turning the feature on and off when I thought I may need it, but it seems like that defeats the purpose of using a pan camera. Being that i wanted the pan camera there because i don’t know when i will need it, but the motion sensor does. Thanks.