Believe it or not, when tucking the shipping cost into the price, more often than not, the buyer gets a better deal. Just a bit. Handling is a bit of a joke. If you’re not shipping anything out are you going to stop paying the shipper a salary? Of course not. The handling is actually the part of the overhead working into the expence of doing business. When people charge you for handling, it’s just a trick to make the selling price look better by lowering it a bit. Let’s look at playing games since that has struck a nerve with you. Who is being fooled with $9.99? Somewhere in the comments someone actually pointed that out. It’s $10.00 my friend, not $9. It’s an old play that quite frankly eats up more ink than it’s worth. Have you ever bough stock from China? Have you bought anything from China? I can buy a multi-meter from China and have it dropshipped to a customer in the US and that shipping cost is far less than what I would have to pay to have the same meter shipped from Orlando to New York. The Chinese, bless their little hearts, know the impact of shipping costs to the buyer and has worked out a deal with the USPS. That hurts US manufacturers who ship to you from some point in the US. So these “games” can be quite devastating.
On your second paragraph… why are you going into so much detail? This is an early release to past customers offering them some loyalty feedback by getting first crack. Actually, this is a neat way to get feedback on the product before you release it to the general public. When I did it, I offered an intensive… lower cost for a fixed period of time. Then I’d get the feedback, fix it, and then sell.
On your third paragraph… if enough people like you shoot down people like me, expect more people to shy away from making any comments lest they too be shot down. What you’re doing is a disservice to WYZE. Did you ever think of that? Are you protecting WYZE with this shootout or yourself? People used to defend Japanese car quality to the death because they bought one. To admit that there are quality issues with these cars was perceived by them to mean they exercise poor judgement, hence, they were stupid. In reality, this isn’t so at all, but a lot of people felt that way, until the Engine Control Unit decided that the accelerator trumped the brakes in Toyota cars. A lot of people complained. A lot of people like you countered. Turned out those people who dared to complain were right. I agree, Toyota cars are not WYZE cameras… I was simply making a point here about customer loyalty and how it effected some people who view criticism of the product as a personal attack.
I’ve had 45 years experience in sales, sales promotion, marketing (backed up with university courses), engineering and failure analysis. I often see startups making mistakes that could have been avoided. The feedback is intended for the seller to decide. It wasn’t meant for the other customer to shoot down because their feelings with customer loyalty was… infringed.