Outdoor cam battery not charging

I bought two outdoor cameras at the same time. One of the batteries is not charging at all. I haven’t had it very long. Is it dead already? Anyone else having a very short battery life issue?

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Hi @RandM and welcome to the community. :slightly_smiling_face:
Some battery have had problem. Best bet is to contact Live Support.

Live support is available: +1-206.339.9646
Monday - Friday 5 am - 6 pm PT | Saturday 8 am - 4 pm PT

Please describe how you go about charging the battery.

My most successful routine is… turn the camera off. Connect it either to the base station or a USB outlet. Do not charge from a portable battery, do no leave the power on.

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I got on the phone with tech support and they suggested I turn off the camera while I charge it. That worked.
I had charged a couple of cams before and had not turned the cam off while doing so. But from now on, I’ll turn the cam off.

Thanks y’all

I am glad that this worked for you.

I would monitor the battery usage on the one you had to turn off.

I am seeing the same problem. I have a single outdoor cam and brought it in to charge when it hit 16%. I have tried a number of USB charges and the base station and it is still draining. I have tried turning it off but it still shows a video feed in the app.