All, I have a basestation that used to work just fine and now just blinks blue. I guess the only way to get support with Wyze is to send an email. I did that and got a response 24 hours later. They asked me to plug directly in to a router, hold the sync button down to reset etc… Those are all steps I’ve done.
The basestation was working until I ran firmware updates. I ran the updates on the two outdoor cameras and that worked with no issues. The I ran the update on the basestation and something failed. It recommended I do a power cycle. This does not get the basestation to reset to solid blue. I’m using the latest version of the app for ios.
The last communication I had from Wyze tech support was over 24 hours ago since my response to their FAQ response copy/paste.
As a customer trying to troubleshoot items like this are our options to wait several days for getting support or progress on support. Or, to simply start a return? I feel pretty helpless in this process.