Outdoor Base not working after power loss

Cameras
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1

I’m sure this has been addressed before, but this is kind of urgent. We had a brief (2-3 seconds) power outage this morning (hit the whole area - I was at the grocery store when it happened). when I got home, my outdoor cameras/base were all offline. the base is rapidly flashing blue. I did have it connected via wifi at the time. I’ve power cycled it. I’ve connected it via ethernet, I’ve pushed the reset button. Still flashing blue.

I need to get this fixed since I’m heading out of town tomorrow. (FYI, nothing else was disrupted - Doorbel, pan cam, lock, home monitoring - all working well).

Thanks,

Craig.

2

I would leave it connected via ethernet and power cycle the router and see if it will connect.

3

I rebooted the cable modem (it’s what the base is plugged into). Upset my son who was watching a WC qualifying match on TV :). No luck.

Any thoughts on deleting the base from my profile and then trying to reinstall it? Again, everything else including the Home Monitoring Base is working fine (so I don’t think it’s the network).

4

I would not delete it. There is a bunch of other post someplace here where people had the same issue, they were on wi-fi , lost power and base would not connect again. Mine has always be connected via ethernet so I never had this issue. Does it have the current firmware on it, is there a SD card in the base? Have you tried support on the phone 206-339-9646 or 1 844-999-3226.
I’ll see if I can find the other post.

5

This is what I did to get mine working again.

  1. Downloaded the JULY firmware to a SD card using the directions from here: How to flash your Wyze Cam Outdoor firmware manually – Wyze
  2. With the base station plugged into the router using an ethernet cable, unplug the power cable, insert the SD card, and plug the power cable back in. I got a solid yellow light and after about 30 seconds, the flashing blue light returned.
  3. After a minute or two, I used a paper clip to hold the reset button until the light turned a solid yellow. Then release the rest button. After a minute or so, it reconnected. Once it reconnects, remove the SD card.
  4. I had to reconnect the camera back to the base station, but both are now working again.

Hope this helps.

1 Like
6

I’ll try with the flashing the software later. Didn’t have time before I left. Not happy that I’m out of tow with four useless cameras.

Will let you know how things go when I get back.

7

Wow. Thank you manmatt75! Honestly I did not have much faith (not your fault, I’ve had the outdoor base crash on me before and it had to be replaced - figured that’s where I was headed this time as well).

That thud you probably heard was my jaw hitting the floor when the light went solid blue.

Thanks again for your help.

Craig.

8

That thud scared the dog last night. LoL. Glad it worked for you.

9

Well, it happened again. Lost internet and now the Outdoor Base is disconnected. Frustrating since the main base station for security is fine and reconnected as soon as I had the Internet back online.

The July update doesn’t work any more. is there another you would recommend? Thanks.