Unfortunately. I have experienced a significant issue with the Wyze Sense products for the last week, I am unable to add/reconnect any sensors to one of the three bridges I have. It took three calls and three emails to get a replacement of the bridge in question.
Wyze just shipped the replacement bridge today, and that tainted an otherwise great experience working with the various wizards on the issue, Unfortunately, the issue remains unresolved, and I believe that the core cause is actually a problem in the IOT backend, but the support team has certainly worked the debugging process.
It does not reflect well on the organization as a whole when parts of the overall process cause unnecessary delays and failures to execute.
I hope your post is accurate on the additional personnel being hired and deployed, as a transactional process is never complete until all steps are finished.
I have long regarded Wyze as exemplary in their desire to succeed through continual improvement, whether on a product level, or a process level, but I am seeing a significant increase in similar complaints.
I hope that the C-Suite is fully engaged in resolving these issues. Covid threw everyone for a loop, but I know of approximately 26 million recently unemployed Americans that would certainly appreciate the opportunity to provide the staffing needed to resolve these issues.