Only 12 2nd videos, tech support gave up

Cameras
1

Hi,
V2 indoor 12v wifi unit. All videos are only 11-12 seconds long, otherwise it works great. Several techs gave up and told me to wait for a firmware update. Unfortunately the update came and went. If anyone from Wize wants to take a look I will be happy to provide the service ticket numbers. Logs were sent as well. Ty.

2

Couple of questions:

  • What is the firmware version you are using?
  • Do you have Cam Plus on the cameras?
  • What App version are you using
3

Support had me remove and re add my Cam plus. I will get you the firmware and app numbers. Thank you for taking an interest.

Firmware
4.9.8.1002 says up to date
App
V2.30.0(130)

4

Have you assigned your Cam Plus licenses? Account tab > Services > Cam Plus tab (at top) > either camera or select license. Also, the app has been updated, how is that working?

Not sure what the 12V reference is, the cameras work off 5V USB.

1 Like