One Door sensor not causing sound at Sense Hub

Hi, I have a sense Hub installed and everything seems to be working perfectly, except I really would like it if both of my door sensors caused the Hub to make a sound. At present only one does, and it is the one that really doesn’t matter! Any help would be greatly appreciated.

In the Wyze app,

  1. Select the monitoring tab,
  2. then go to the bottom and Select Home Monitoring Settings.
  3. Select Tune Settings
  4. Make sure all your V2 sensors have the entry notice set to “ON”

You should be good to go.

Let us know if that helps or if you’re still having a problem with it.

Note that the entry beep is not compatible with the older V1 Contact sensors if you have any of those. It only works for these newer Entry sensors that work with the home monitoring subscription.

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Can you speak to some users having the chime decrease in volume considerably since the last hub sensor update ? No one can give me an answer :frowning:

Interesting. I thought my hub siren/alarm seemed quieter than I remembered. I couldn’t remember how loud my chimes were before.

I will have to look into that and maybe do some tests. For now, I can’t speak to it much because this is first I am personally hearing about it. Thanks for bringing it to my attention. I’ll see what I can figure out.

That did it. I just had not yet activated the service, so the option was not there. Thanks!

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Thank you.

Multiple folks are now reporting the same issue, see here:

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SInce the HMS isn’t actually required to operate the Hub… will Wyze be adding the “Select Tune Settings” to the Rules/Triggers page, and/or the Entry Sensor V2 device settings?

I don’t have an official Wyze answer on that, but from a personal guess, I am guessing that the Tune Settings as they are will remain specific to the HMS subscription. You never know though, they make make it part of a personal monitoring option like you suggest, or allow a beeping chime through the hub or even as a rule using the doorbell chime.

Regardless, before they enabled this option, I created rules so that my Alexa devices would all chime a different chime depending on which sensor was opened. I also did this same thing with Google devices using Tasker. So we do have some options to do our own personal tinkering even if Wyze keeps direct support with the HMS.

Again, those are my personal guesses. I am not aware of Wyze officially announcing anything about this topic, but I am reassured there will be ways to do this no matter what, and I am hopeful they will give such options with some self-monitoring options. We will have to wait and see though. The chimes are a relatively new feature, so we’ll see what comes up in the future.

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The problem currently is that without HMS subscription all V2 contact sensors are set with Tunes ON and no way to turn them off. I suspect that Wyze will need to modify parts of the app to allow Non-HMS accounts to turn the sounds on and off, if they intend to sell the hub and sensors without HMS as has been indicated.

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Interesting, thanks for the clarification. Yes, that does sound like something that needs to be addressed (either off by default or allow it to be changed outside of the monitoring tab somehow).

Well this is Hub Sense kit #2 for me.
First kit, bought from Wyze, only one of two sensors would activate a sound from the hub. (I did not, nor did not want to, activate HMS or keypad).
2nd kit, neither do.
Will be interesting to see if they finally decide to play fair and apply features to the actual items in the Wyze app, vs trying to tie it all into HMS.