Once again I had to login to app to view video..

support

#1

I was able to view alert vids earlier today but just now when I went to see what the new alert was about…I was logged out. Interesting since I didnt log out and this is only app that asks me to log back in. If I remember correctly this has happened before

 

Sigh…


#2

Same issue here. I received an alert, went to look at it and have been logged out and can’t log it. Get error; internet connection seems to be offline. Double checked internet is working so not sure what’s going on.


#3

Dang sorry to hear that.

It might help the Wyze team if y’all include details like phone OS & version, App version, camera firmware version, WiFi or cellular, that kind of thing.


#4

Has happened once or twice but not frequently and not recently. I thought this issue was largely fixed with an app update not too long ago. Are you both on the most recent versions?


#5

This is the first time I’ve experienced it and I think it was the WiFi I was using on my phone to view it. I was getting motion detection notifications but when I went to look it kept saying not online. (I was at a remote work location on visitors WiFi) left and went back to hotel and everything is working fine.


#6

Sigh…my iPad stays logged in, its the iPhone that logs out every once in awhile. iPhone and iPad are 11.4 IOS