I purchase two Wyze V2 Cams, had to have them replaced due to no sound. I received two new ones and I am not getting any notifications to my phone or seeing any events occurring now. I have confirmed I have all notifications on, tried turning off and back on and confirm the settings on notification on my phone are set to on as well. Any idea’ or is this hardware related…?
There are three places to control push notifications:
Per camera in the cameras Settings > Event Recording > Send Push Notification. This can be controlled by the camera owner or shared user and will affect both. This does affect Smoke/CO Alarm push notifications.
Globally on an account basis by tapping the bell icon on the top right of the home screen, or using the switch in Account > Notifications. This affects only the owners or shared users login account on all devices they have logged in to the Wyze app.
In the phone’s OS settings, which can enable or disable all notifications from any particular app. This applies to only that particular phone/tablet. (Note: this is not possible in some versions of Android.)
You can think of the three notification control options as three concentric rings or gates. If the inner gate (level-1, per camera) is closed, no notifications get beyond that level. If the gate is open, then the notification can attempt to get past the next level (level-2, account), etc.
Keep in mind that this forum is primarily a user to user community. If you don’t get a helpful reply here, please file a Support Request. Depending on the nature of the problem, rather than use the website link, it is helpful to submit an App Log and/or a Firmware Log.