Using an Android 11 Device on Beta release 2.18.12
I go to the the following:
Account > Notifications > In-App Notifications and select all items
Account > Notifications > Email Notifications and select all items
Account > Notifications > Push Notifications and make my selection exists per camera and devices
The problem I am experiencing is as follows, when I set these items in the In-App and Email area’s, the selection appears to revert back to not selected after a period of time. I am not sure of how long it takes for it to Revert back to unchecked, I am investigating that.
I am going to check on my iOS device, which is also running the Beta App.
Was wondering if others appear to be having this issue as well.
Yes, my email notifications settings in the app were all reset back to off status too (though the others were still on).
Interestingly, and coincidentally, as far as the forum settings, it was basically reversed. My email notifications stayed working, but somehow my browser push notifications were automatically disabled within the last few days (not by my choice).
My email notifications all got switched back off again in the App too. So that took 6 hours or less.
Must be a bug in the new software version or something? I guess it could be separate from the app, since those same settings should also be modifiable through the website in our account, right? Whatever it is, it is a good catch. I wonder if some @mods would kindly confirm passing this issue up the line to someone at @WyzeTeam who is in a position to look into this to let them know this is happening repeatedly to multiple people. For now, we have verified it with 2 of us and it showing this within the app…though it could just be that the cause it elsewhere and the app is just showing this issue or something.
For those wondering what we’re talking about, he describes it above.
Here’s a visual example…I had all my notifications set like this:
But when I come back after a few hours to check, it gets reset to this:
I checked my iOS device as well on the off chance it was an Android Issue with the app and a simple display problem. But they were off on iOS as well. So the issue is not device specific.
@carverofchoice , I am still trying to figure this out. It just happened again. I also just received a few person notifications. Wonder of it is related. I will continue with testing. Hopefully Wyze will figure this out.
*** EDIT ***
Person Notifications to the phone, does not seem to cause the options to be turned off. Will still monitor.
I did not submit a log yet. I will now. I just reset the options again (2:03PM MST), and I will checkback and submit the logs as soon as it does it again (usually less than an hour until it resets again), then I will post the info here.
I’m going to submit a log too. My in app notifications stay selected. My email notifications become unselected though. Do your in app notifications reverse themselves too?
Both my EMail Notifications and In-App Notifications was turned off again. I reset the email notifications, sent the log and now reset the in-app notifications.
As an FYI - I am also running the release candidate 2.18.15. I just looked and they have been reset already. I am not sure what is causing this - must be server side on some sort of schedule.
Thanks. I’m on the same version. I sent a log about the email notifications. I toggled on and off the in app notifications to see if it will trigger it to turn off later.
