I have lost faith in Wyze. I submitted a ticket for an issue I was having with my Wyze doorbell Pro and got no response. Waited about a week for them to get back, then submitted another ticket about the issue. Again, nothing. Did all this properly, through correct channels and and got no response whatsever. I could see one ticket slipping through the cracks but twice?
On January 4th I ordered some covid tests through your website because we had an event happening a bit over a week later. The first time I had ordered some tests it came in less than a week. It is now Feb 4th . I just called to check on the order and it is presently in packaging! Seriously? One month later and it has not even shipped yet! And on the order it says will ship in 4 to 7 days. A MONTH NOW!! Unacceptable! What is the issue? Are there not enough support people to reply to a legitimate issue? Because of this I ended up returning a product that I might have kept.
As far as orders, are there not enough folks in shipping that you can improve upon over a month for a simple order?
C’mon people, where’s the pride!
We ordered our cova test kits from our government since there all free and you get 4 per household
Welcome back Silva535. I’m sorry to hear of your shipping delays. Wyze does not actively monitor this forum and Wyze Customer Service cannot check the status of your order as the kits are shipped directly from iHealth. If you’d like to speak to a Wyze employee/representative, you can contact them directly at:
Wyze Customer Support: (206) 339-9646
Available Monday - Friday 4 am - 6 pm PT
Saturday 8 am - 4 pm PT
Please note that Wyze Customer Support may still be affected by Super Typhoon Rai. They have been operating under limited hours with reduced staffing. If they are still under limited operations, wait times may be long and hours may vary.
The latest Wyze info concerning iHealth COVID-19 test kit orders can be found here:
Since when did the state of Washington get hit with Typhoon Rai never saw it in the NEWS??
Support is outsourced to a company in the Philippines.
I figured that out, that explains why the customer service/technologies sucks,we as a Motorola elite dealership never do that,it’s sad for them to do that…a very bad business practices
Did you submit a log through the app? Or start a ticket with support over chat or the phone? Logs are not tickets, and are step one in the assistance process. Once a log is submitted, you need to contact support and tell them the log number so that it can be attached to the ticket.