I apologize if this has already been brought up. I did a search, but didn’t see anything. However, I’m still learning to navigate on here, and it’s a little tricky, so might have missed it. Lol.
Anyway, I didn’t realize until now, but since Tuesday, 11/12, none of the videos that I’ve downloaded to my phone have audio. When I view them in the app, the audio is fine. But if I download them to my phone, there’s no sound. Within the video, the sound icon (which usually allows you to toggle sound on or mute it) is greyed out. I’m assuming this started happening after an update on 11/11?
If it matters, I’m using an iPhone X with iOS 13.3. I have my Wyze beta software updated to the most current version on both my app and cameras.
I’ve included a screenshot of a video from before 11/12 (2nd screenshot) that has audio (blue audio icon), and a screenshot of a video from after (1st screenshot) without audio (grey audio icon)
Edited to note: yes, the cameras are set to record audio. As I mentioned, there’s audio when viewing a clip (or continuous playback) in the app. But download the video to the phone, and no audio.