No Response To Ticket

support
#1

It’s been a week and to the best of my knowledge zero response to a warranty support ticket. Is Wyze willing to help, or should we just return to Amazon with an appropriate review?

#2

Can you provide the support ticket number? I can try to have someone from Wyze respond.

I think the response time has been running somewhere around 5 business days, but they’ve had some bad weather in Seattle the last week or so which I’m sure has slowed things down.

#3

Wyze Ticket 171845. 3 of 4 cameras purchased are amazing. One has to be rebooted multiple times per day to remain accessible. I need either help getting it reliable or swapped out.

#4

Did you try to swap one of the good cameras to where the bad one is in case it’s location dependent?

Here’s the connectivity troubleshooting guide:

I’ve sent your ticket number over to Wyze. Hopefully it will get some action. I wouldn’t expect anything until at least Monday though.