No playback on Wzye Cams after firmware updates?

support

#1

I updated my firmware the other day on all my cameras, now I can still connect to them for Live View, but if I goto playback nothing is showing up in there for any of my cameras. if I hit View Playback it doesn’t show anything is there and I keep getting every so often a “Getting video data” message like it has to re connect and go through steps 1-3 again but even after I let it just set there it never populates any video. Firmware is version 3.9.3.72 They are Wyze Cam v1 I’ve verified they have good Wifi. I have 3 of them currently doing this, I’ve verified they have SD cards in them and that it see’s them they worked fine before the firmware update. Any thoughts on why this would happen?

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#2

I have had this same issue since the update. Emailed the company last monday, and I am waiting to hear back.

 

Have you had any luck fixing it?


#3

I was able to fix it by formatting the SD card with the camera again, not sure what got corrupted in the firmware update, but that seems to fix the problem. Sadly lost the past recording though.


#4

Scratch that it now says that there is no SD card installed now.


#5

I just upgraded my firmware this morning and I now have the same problem. I have “no video at the selected time” and it doesn’t matter how far back I look. I have no video. I thought about formatting my card again, but I don’t want to risk losing everything if it doesn’t work. I’m glad you noted your issue with not recognizing the card now so you saved me further frustration. Thank you! I have not yet received the “getting video” message, but it does show me disconnected at times, but then it connects. I have restarted manually and through the app with no luck.

On another extremely popular subject, you need a way to play through video at a FF speed or something to make finding events and needed activity faster. The app and camera are basically worthless without this feature.


#6

Same problem here. Called support and the recording said that no one is available to take my call. And to call back later!


#7

I have the same problem. However, I found that if I wait about 45seconds to 1 minute, then I am good.


#8

Same Problem. Just noticed yesterday when I tried to look at Notification videos. Live view is fine. Notification snapshots for V2 and Pan cam are fine. Click on any snapshot and it takes me to the video screen for that selected time and I just get a black screen that shows "Motion Alert recorded on xx/xx/xx x:xx Am and the time at the bottom says 00:00 / 00:00. There is no “Play” selection and the play bar just shows a || pause button. I do not use an SD card. Been working fine for several months until the last Firmware update. Waiting forever does not fix the problem.


#9

So a delivery guy showed up at my front door today. I got my notification video that shows him coming to the front door and bending down. Then of course the paltry timer cuts off after 5 seconds so I have no idea if he left the package, did he take the one that was delivered earlier. Is he trying to break in?

I have CONTINUOUS recording set to on because of the 5 minute back-off timer because of stuff like this. So, I try to see what I might have missed by selecting View Playback… and get get “No video at the selected time”. There is NO video showing anywhere in the timeline, on two of my cameras.

What the heck Wyze? If your app says that continuous recording is on, and the apps says that the card shows has only 0.48 GB / 29.82 GB available on one and 0.56 GB /29.82 GB on the other, that means there is SOMETHING on the cards.

Now what? And since the latest firmware enhancement that apparently broke playback, my cameras do a lovely job of alerting me every time a cloud moves overhead, even though I have the sensitivity down to 10.


#10

I have the same issue. It seems that after the update, cameras are not deleting all videos in order to record new ones :frowning:


#11

This forum is primarily a user to user community. If you don’t get a helpful reply here, I suggest you contact Wyze Support for more help. You might want to go ahead and submit your ticket now as there is somewhat of a backlog. If you end up getting the issue resolved before support contacts you, then you can always let them that it’s already resolved.


#12

I am collecting some info on similar issues. Can you check something for me? When you format the card in camera, check the “SD card memory available” before and after formatting. Before formatting, do you have a low number (eg. 1.x GB) available out of 29.x GB? The camera may report “formatting complete” but afterwards, it still says 1.x GB available. If the formatting was really successful, it should show 29.x/29.x available (IOW, the card is empty).

If you are seeing the same low available space number after formatting, then I believe your card is damaged and will not be able to be formatted even on a computer. If you want, you can remove the card and try to format it using the tool here:

SD Assoiciation

SD Memory Card Formatter 5.0 for SD/SDHC/SDXC

The SD Memory Card Formatter formats SD Memory Card, SDHCMemory Card and SDXC Memory Card (respectively SD/SDHC/SDXC Cards) complying with the SD File System Specification created by the SD Association (SDA).

I think you will find it report errors and fail to format. In this state, you can copy off what’s still on the card, but cannot format the card or write new data to it.

Let me know if this is what you’re seeing. This is what I’m trying to track down.


#13

Hi !
When i format the card in the camera or in the computer, i see that i have all the space available. In fact, before formatting the card in the computer, i was able to play the stored videos.

The issue seems to be related to the rolling file system, that deletes all recordings when need space to save new ones.

Makes sense?