I pre-ordered (2) thermostats in October. I have the order confirmation email which includes the order number. An email from Wyze in December said they have shipped. It’s the middle of January and I have no thermostats. Additionally, my account order history shows no orders were made.
Does Wyze actually have a customer service team? Don’t mean to be so forward, but Wyze clearly wants to make it difficult to remedy service issues. Does anyone have a suggestion?