No motor control option in my wyze cam pan settings

support

#1

After I click the gear, then advanced settings, I do not have the motor control option at all on my screen


#2

hello, the controls should be located under advanced settings, motor controls, there are rotate speed options and pan scan settings.

please advise if you are not seeing these options.

 


#3

hello, what platform are you using (android/ios) and what version of the app.

if possible, can you please post a screen capture of what you are seeing under advanced settings.

thank you!


#4

Device info on my app screen:

 

MAC: A4DA2230C287

Device model: Wyze Cam Pan

Network: (my network)

Installed firmware version: 4.10.0.222

 

I currently run it in bluestacks. (for android apps)


#5

And no, I do not see the motor controls options at all on my app screen.


#6

interesting. i am using android 4.4.x phone and see the motor control options.

bluestacks aside, do you see the motor control options when using an android phone.

please see 2 example pix from an android phone…

 

 


#7

Kinda new to this stuff. I have my camera on my account on blue stacks and I share it to my gmail account so I can share it and see it on my phone. Thus on my phone I don’t get the “gear” option. Is there a way to delete that particular camera off one account and then add it to the one on my phone?


#8

yes, under camera settings, you can select delete device at the bottom of the screen.

from there, you can add the camera to the account/email on your phone.

as concurrent logins are supported, you can log into the wyze app on both blue stacks and your phone, using the same account email. maintaining 2 separate accounts is not required.

this way, devices added using the phone will also appear in blue stacks, and devices added using blue stacks will also appear on your phone.