When playing back a recording on my phone, I have audio. When I pull the sd card and download it to my pc, there is static for the first couple of seconds, then no audio. Any thoughts? thanks.
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Try a different player on the PC, such as free VLC Media Player.
Do you have the setting to “Record sound” enabled on the advanced settings page?
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That took care of it, thanks for the help.
This worked for me! When I played it on VLC sound worked fine! Thanks!
So the sound only plays on VLC player? (that’s the case for me too)
But what if I need to play it on a different platform? Is there some sort of file conversion I can do? It doesn’t make sense that this is the case
I can’t seem to find the setting for “Record Sound” can you please let me know where to look.
Sarah
Bring up a Live Stream view of one of your cams > select the gear icon in the upper right > select Advanced Settings > toggle Record Sound on.
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The VLC player was suggested by a Wyze tech. This didn’t work for me. When I watch the playback through the Wyze app on my phone, I have audio. I have sound through VLC when I play other videos, but when I view the downloaded Wyze files on my PC, I get video only. I does show an audio track in the player controls, but no sound through either the PC speakers or Bluetooth.