No alerts for 5 minutes after last alert

beta

#1

First of all, thank you for a great product.
Second, sorry for my English, it’s not even my second language :slight_smile:

Now, let’s head to the main part.

I don’t know if it’s a bug or a feature, but my v2 camera doesn’t record any videos (and no alerts off course) if the last alert happened less than 5 minutes ago.
Sometimes it’s 4 minutest, but usually a little more. My first alert I receive almost immediately and video can be viewed in less than a minute after event occurred.

I’ve tested it several times this way: camera was pointed to the door and I was entering and leaving the room every minute, only the motion detection was on (75-100% motion detection sensitivity).
It was during daylight, lighting was good, camera was tested on latest beta app yesterday and on a stable release today, no SD card.

Tell me please if it’s a feature or this can/will be fixed.

Best regards.


#2

This is by design. In order to provide free cloud storage of alert clips, Wyze limits the frequency to one every five minutes.

You can install a microSD card in the camera and it will record motion continuously for as long as the motion exists.

There is much more info on this if you click on Support above, and then FAQ.


#3

I was double checking the FAQ before asking this

sorry, don’t know how I missed it


#4

Happens to the best of us!