There seems to be an ongoing issue with the night vision that several users have reported. The latest firmware release as of a couple of days ago was supposed to address this.
My Cam Pan still has the issue after the latest firmware update. In a completely dark living area of about 20’ x 20’ the camera shows a black image even having verified that the IR LEDs are lit. Hopefully they will get it fixed soon.
I would go ahead and open a support ticket about this with all relevant info to assist Wyze in achieving a favorable outcome to this issue,
Unfortunately I am not willing to wait a week for a response from them. I submitted a support request on Friday. If there is no response by Wednesday I’m sending this back. It’s useless to me without night vision and I am not willing to eat the $40 if it’s going to take me outside of my return period with the store.
I’m not quite sure what your expectations are, but I have several of mine that are in otherwise un-lit rooms. I have two in my garage and have no trouble seeing stuff in the garage. Same thing with the other inside cameras.
I have 5 of the V2’s and 1 Pan. All “see” very well even in pitch black rooms. What you are experiencing is a defective unit. Return it and replace it.
When I turn nightvision on or set it on auto It’s still a black screen. There are also no IR leds burning. The only change I notice is hearing a click when turning nightvision on.
I thought i had the same issue but set mine to Auto then waited. It took about a minute but the image slowly went from black to clearly visible. It was as if the illuminator was very slowly ramping up its output. Still an issue but it did work.
Hello @kenkey, If you click this link HERE, it’ll lead you to a troubleshooting article that should hopefully help you out. Let me know if the problem still persist after trying the steps.
Thanks for the information. I noticed in another thread you have submitted a support ticket. If you were on the beta, I was going to recommend trying to toggle the IR emitters off, and then back on. Since you aren’t on beta, that isn’t possible.
I totally understand if you aren’t willing to try beta features. It’s intended for people who are don’t mind trying new stuff, but at the same time possibly experiencing issues that affect their use of the cameras.
Please let us know how the support ticket submission goes.
I have the problem with three out of five of my Cam Pans. 2 give great night vision; 3 are really dark and do not provide anything useful at night.
The LEDs are lit (as seen through my phone’s camera). The camera clicks when the night mode is turned on, so I think the filter is coming in place.
I gave tried cycling the modes; cycling power; factory resetting and using magnets as per other threads. To my mind, it does look like an algorithm issue rather than anything else.
Keep in mind that this forum is primarily a user to user community. If you don’t get a helpful reply here, I suggest you file a support request including the log files for more help. You might want to go ahead and submit your ticket now as there is somewhat of a backlog. If you end up getting the issue resolved before support contacts you, then you can always let them know that it’s already resolved.