New user can't playback video clips from cloud

Welcome to the Wyze User Community Forum @DD5469! :raising_hand_man: Glad to have you aboard!

If you have no subscription assigned to that cam, the Events tab will only show Thumbnail Image Snapshots, not video.

You can get the 12s Video by subscribing to CamPlus Lite, which is a “name your own price” subscription and CAN be free. With this you will get the 12s video and Person Detection, but there will still be a 5 minute lockout cooldown between video uploads. (One 12s clip every 5 min).

See the video and posts in this thread for instructions on how to get CPL free:

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