New user - cannot sign in to the app to add cameras


#1

I received my cameras and installed the app on my iPad, but when I open it and try to login I get the following message “The internet connection appears to be offline”. Well, it’s not because here I am on this forum! Anyone know why this happens?

I have other brand cameras and no problem with any of them on my network.


#2

@thunderbolt Can you give more details and are you encountering issues similar to the ones listed here: https://support.wyzecam.com/hc/en-us/articles/360012903431-Connectivity-issues


#3

Thanks, but I’m returning the cameras. I’ll just purchase more of the other cameras I already have. Already wasted enough time on this experiment.