Unfortunately, that is my experience as well. I’ve been with Wyze from the beginning, and have just about all of their products. I was a Wyze evangelist up until the past few months. My take is that they’ve expanded way too quickly, they have too many products and not enough stock or personnel.
I too had a stater kit and additional four contact sensors all dead out of the box (6 units). There’s no more email support, I finally get through to chat support and explain the situation. Well, I’m told to reset the bridge, etc. I lose my patience and explain that resetting the bridge (again) isn’t going to charge dead batteries, I ask if I should buy new batteries out of frustration and I’m told that might work. When I reply that I shouldn’t have to buy new batteries for my new products, the rep states he didn’t realize the sensors were new (eventhough I explainded that already). After skimming these support forms, it seems to be clear that there was a bad batch(es) of sensors with the same exact issue. Why do I have reset bridges, reseat batteries, reconnect everything when the problem is clear?
Next problem… can’t cancel watch order. 1. Go to order, click here to cancel, “you can’t cancel automatically, go to support”, 2. Go to support bot, (read guide to cancel, yep all should be good) “just click here to cancel next to the order”, return to step. 1.