Welcome to the forums! What app version are you on? Have you cleared your app cache since this started? Uninstalled, reinstalled app? What trouble shooting have you done?
It’s best to say the actual firmware number or app number, as there are different versions of the app (ios? Android? Beta? Production?) And saying “up to date” doesn’t help the troubleshooting process now, and in the future when folks read this looking for help. I believe this is an app issue, not a product or firmware issue that your having.