New door sensors and motion sensor OFFLINE

Already setup two door sensors and the motion but all 3 are offline, any Ideas,

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Hey Mmskyhawk,

Please take a look at the Wyze Sense troubleshooting guide: https://help.sense.com/hc/en-us/sections/201536058-Troubleshooting

Kenner

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Welcome … here’s the WYZE SENSE troubleshooting page. Not sure the other link listed is what you are looking for.

ALSO, try power cycling (unplugging and restarting) your camera you used for the sense set up. Some report that brings everything back online

No buddy give support, Nothing working HOW CAN I GET MY MONEY BACK FOR THOSE SENSORS?

Hi @mmskyhawk, sorry to hear you’re having issues. I don’t understand your statement about no one giving support. Two members pointed you to the troubleshooting guides. Did you try any of the steps in those guides, and if so, what were the results? Can you give more details than you provided in your original post?

Hello I did and still the same.

I believe some body contact me directly by my email and try to help me, I’m wrong sorry.
I try everything but still the same, my camera is working but the sensors still offline. I don’t know what can I do?

I just noticed my sensors went offline. I went to the camera with the extended piece connected to it. Checked for the devices that were connected to it and there was none and asked to add device. I restarted that camera. Once it restarted, all devices came back and online. Try that.

Please continue the discussion about Wyze Sense offline issues in this thread. There are way too many threads about the same subject. Please search the forum for similar topics before submitting a new one. :slight_smile: