Need Support to Respond and Help!

support

#1

Recently (3 weeks ago) purchased 4 of the new Pan Cam units. After one week one failed completely (other 3 are working fine so far). The camera cycles on and off on its own. Initially would connect to app and eventually would not connect at all. Have disconnected and need to have replaced.

I immediately tried the 1-800 support number only to find out that the company is not taking calls. So I then submitted support ticket and received back an automated reply that a member of their team would get back to me. Well it has been two weeks and zero support still. I have even, as per instructions of automated email, replied back twice asking when am I getting help, but again both times to no avail.

Has anyone else had any luck getting support? Or is this just a fancy marketing vendor of a throw-away camera if it fails you (and your out of your money)?

WyzeCam please rectify my matter as per your promise (Ticket #57816). Thank you.


#2

Hello! Sorry for the delay in reply time! I have found your ticket created on 6-18-18 and will be taking it over, so please expect a reply from me today!

Just for informational purposes here are our phone times:
Mon – Sat: 8am – 4pm PT

Thank you for bringing this to my attention!


#3

Update - the posts here did go noticed. I was notified within hours of the posts that they would elevate my delayed ticket and get the defective cam situation handled. The following day I received FedEx label for shipment back, and cam will be headed back to them for refund today. I appreciate the final actions on this matter, but it should not have taken me multiple no response contacts and having to put negative posts up on forum to get the matter handled two weeks after the support ticket was started. I hope that their support becomes more expedient when needed. Other 3 Pan Cams continue to work. I plan to get 2 additional V2 fixed Cams


#4

Let’s see if this works for me. My ticket has been sitting for about a week. #62076 is the number. I have a V2 fixed camera that started giving a solid green image and won’t display anything else. I did a full reset and now all I hear from it is “ready to connect” even when I show the QR code. I wonder if it’s because the camera can no longer recognize it due to the image problem.


#5

Sorry for my delayed follow up here! I was out of the office for a few days and wasn’t able to reply to forum posts. It does look like someone already got your ticket taken care of but please let me know if there is anything else I can do for you!