At this point, there’s no other word for my robot vacuum than “lemon.” It simply does not work as it should. People post valid complaints daily about the terrible mapping, yet it only seems to get worse. My house hasn’t been thoroughly (or even barely adequately) cleaned by the vacuum in months, primarily because the mapping does more harm than good. It is constantly getting “lost” in a space that never changes (and I never move the charging base). Even when the map looks correct, trying to spot clean a room - 10 feet in a straight line from the base - causes it to go off half-cocked at an angle, spin around a few times bumping repeatedly into the same chair, then triumphantly declaring “Cleaning complete!” when it never got anywhere near the room I selected. When I check the cleaning records, the map looks nothing like the main map in the app.
Wyze should disable the mapping and let the device run randomly. My first robot vacuum was strictly random movements with no mapping of any kind and it absolutely 100% did a better job at cleaning the entire house and finding its way home than this Wyze model. All I want the damned thing to do make a pass through my kitchen, but because the mapping is so screwed up - and the vacuum is so dependent on it - I cannot get it go to that room, and I can’t place the vacuum there without it throwing a fit when it isn’t where it expected to be. I finally pulled my old vacuum old and cleaned the kitchen manually. To say this defeats the purpose of the vacuum is an understatement.
I realize it works better for some than others, but the whole point of this is that it’s supposed to quietly, efficiently, and effectively do it’s job without your intervention (other than to clean out the dustbin). Instead I’m constantly babysitting this [mod edit] vacuum with my fingers crossed that it won’t get hopelessly lost - or hunting for it under furniture when it gets stuck, runs down its battery doing who-knows-what, and disconnects from the network. Or cajoling it - trying to TRICK it into doing a half-assed job.
It’s a defective product, and Wyze either needs to release a software update that fixes it, or issue a recall for anyone who’s tired of fussing with it.
MOD NOTE: Post edited to conform to the Community Guidelines.