My wyze cam pan recently started producing this distortion

support

#1

My wyze cam pan was working fine for weeks. Now this is how things look. I have the latest firmware and also restarted it a couple of times and it didn’t help.

 

 


#2

It looks like maybe the IR filter is stuck (it’s mechanical). You can try cycling night mode, or moving a strong magnet around the outside of the case to unstick it (just to confirm). But if it’s sticking, the camera will probably have to be replaced. For that, you’ll need to file a support ticket from within the Wyze app.