Motion sensor stop working

Hi there, I am having problems with the motion sensor that came in the starter kit.

The sensor stop working after a few days. I changed the battery but nothing happen. when I try to added it to the Wyze app the sensor does not flashes like it supposed to do when you insert the pin. Looks dead.
My question is How Can I Make it work?

It is possible that the motion sensor has gone bad. Have you checked the contact sensors to see if they are working properly? If the other sensors are working, it could be a problem as you said with the motion sensor alone.

First thing comes to mind after changing the battery:

  1. Check battery orientation

From Troubleshooting Section

If the sensor doesn’t start working again after replacing the battery, check to make sure that the battery is placed in the correct orientation (the positive side(+) should be visible after the battery is inserted), and is fully seated.

If the battery is in correctly, then I would recommend contacting support about this issue. Go to the Wyze app, > Go to Account > Help & Feedback > Report an Issue. Then you will get a support ticket number in your email.

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