Missing wire W1 error and no Emergency Heat

I have a heat pump with 8kwh emergency heat system. The wires are connected how I believe they should be. I even chatted with a neighbor who is an HVAC tech. He didn’t come over because I didn’t want to inconvenience him, so we just texted back and forth.

I’m currently good because I skipped past the error and have a nice cool house, I just want to see if there is something I could do to get emergency heat running. I added a screebshot that shows the missing wire message and that is how I have it wired up.

Any help is greatly appreciated!

Here’s a pic of the connections on the air handler


How did you skip past the error? I’m stuck on W1 wire missing.

If I remember correctly you have to try a couple times then it will eventually give you a skip option. I wish someone had more insight into this error. I don’t need my heater often living in Florida, but it will suck when I do and can’t use it.

Got it. Thanks