I got a Wyze Cam Pan for Christmas. Almost every single day and sometimes multiple times a day I get a loud feedback type of noise from the camera. I am not trying to use the talk feature when it happens like in other posts I have seen here. The camera just randomly starts making this loud noise. Sometimes it is short maybe 2-3 seconds. Other times it can last for up to 30 seconds. Has anyone else had this issue?
Can you post a recording of the noise?
As a new user I am not allowed to upload the video. But here is a dropbox link to it.
Mod Note: Video link downloaded and re-uploaded so it now works.
@DreadPirateRush thinks it sounds like a stuck motor. I agree.
You will probably have to get a replacement. You can file a support request here:
You should include a link to this forum topic.
So I submitted a ticket a week ago about this. I haven’t heard a peep from Wyze Support.
Is this typical? I am ready to return my cam and order another one if I am not going to get any support.
They have been experiencing a delay lately when it comes to support tickets.
That is on the long side. Please post your support ticket number here and I’ll see if I can get someone from Wyze to respond.
Thanks for the video and ticket number! Loki drew this post to my attention and I just sent you a response through our support center. We’ll get this sorted out for you soon and apologize for the delay.