Lost night vision with Firmware version: 4.9.4.108 upgrade

Has anyone else had this issue?

Hello @wacollin,
Take a look at Troubleshooting Night Vision below. There may be something in this support section that will help.

Before anything else, it’s important to check whether your night vision is turned on or not whenever it appears as though the camera is struggling to see in the dark.

  1. Open the Live Stream for the camera and allow it to complete its connection.
  2. Cycle the Night Vision settings through AutoNVAuto.png, Off NVOff.png, and On NVOn.png.
  3. Power the camera down and allow 5-10 seconds before powering back up.
  4. Change the position of the camera.

If night vision is turned on, and the image looks black and white while the room’s lights are turned on (or while the sun is up), but looks completely black in the dark, this could be a sign that the IR lights are simply turned off. To make sure the IR lights are enabled:

  1. Open the Live Stream for the camera and allow it to complete its connection.
  2. Tap the gear-shaped icon in the top right to open the camera’s Settings
  3. Tap on Advanced Settings
  4. Check the ‘Night Vision IR Lights’ option to make sure that it’s toggled on
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