Losing sensitivity settings


#1

I have 6 cameras right now, 1 pan, the rest standard cams. All V2. My question is whether others are seeing the sensitivity setting getting reset to the middle after you set it manually to something else. I’ve changed my sensitivity on 2 cameras several times, yet within hours they’re reset to the middle of the range. After I change the setting, I exit out then come back in to check them and they’re ok at the point, but sometime later they’re getting reset. Anyone know what I’m doing wrong?

Thanks, Steve.


#2

I personally have not seen this. If I set it it stays. Have you experimented by turning the motion off and back on and see if it resets?


#3

I have actually seen this, but it was because the settings are stored on the Wyze servers, and sometimes what you see in the app isn’t accurate because it hasn’t been able to pull the information down to the app yet from the web. It all depends on the connection you have at the moment. Try force closing the app, and reopening it to see if the information is really not being retained. Another thing to try would be clearing the cache under Account, and then App settings.


#4

Thanks, that makes sense. I just closed and restarted the app. The settings have been good for about 30 minutes so far. I’ll keep monitoring.