Loose WYZE cam V2 base - swivel

There is discussion about this in the Wishlist area but but I think it’s more of a manufacturing issue rather than an enhancement.

The base which allows you to turn the camera (swivel) is very loose and the camera position can easily be moved just by bumping the power cord.

The suggested ‘fixes’ are either to put a small shim in the slot on the base or apply some silicone. If this problem was resolved it would not require customers to ‘fix’ the cameras right out of the box.

Chime in if you have seen this problem too as customer support told me they haven’t seen a large volume of tickets.

I currently have 6 of the V2’s and I have not seen this particular issue with any of them. I have bumped into a few now and again on here so I know it does affect some number. I would imagine that would be true of any number of products.

Just a good thing for WYZE to be aware of to help avoid problems down the road.

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Indeed, very true!

I don’t have any issues with the stand. The camera itself is very light in weight. A bump of the cord easily misdirects the camera.

I would like to see a 90-degree USB on the rear of the camera. With the cord stuck straight out, the cam needs more space behind the curtain. Often times, the cable pushes through the blinds.

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I have to V2’s of which one has a loose base swivel as you described. It seems to have been a limited manufacturing issue since my newer V2 has a much more solid swivel. A simple solution is to stick a bit of white tape over a section of the swivel an camera to anchor to hold it. It’s less than ideal but works. Still, it would be great if @WyzeGwendolyn can communicate this issue to the team.

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Sorry to hear this! This was likely a manufacturing problem and not a very widespread issue. However, if you are running into this, please take a video demonstrating this problem and send it to the support team through this link. This is a replacement case and we would love to take care of it for you.

Support Request Form

5 out of 6 cameras in my recent order had the issue and yes I would say it’s a manufacturing problem due to the way the plastic pieces were molded.

With a some reverse engineering and a little silicone I was able to ‘fix’ the issue so I don’t need replacements at this time but thanks for the offer.

I have a ticket open and can send a video if the support team needs it for reference.

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Thank you for letting me know! I’m sorry you had to seek out a solution for this but glad that it’s no longer a problem for you. :slight_smile: